Meal Ordering (Clinical Setting)

If you are interested in adding meal ordering to your Nutritics account, please contact

This guide will show you:

If you have not already built up your menus in Nutritics, please see our guide on menu creation here.

If you have not already created a patient profile in Nutritics, please see our guide on this here.

Outlet Setup

To enable ordering on your account you must first set up your outlet on Nutritics.

Click on the cog icon in the top right corner of the screen, click on ‘settings’ then ‘ordering’.

  • Search in the search bar and select your outlet from the list.
  • Add in your outlet details.
  • Set the width of your thermal paper rolls used for docket and receipt printing. Dockets and receipts can be printed from the orders dashboard.
  • Tick the days that your outlet is open to take orders. If ordering is enabled on your menus, patients will only be able to order on days the outlet is open. Use the calendar to mark any holidays on which the outlet is closed. Patients will not be able to place orders for those days.
Meal Ordering (Clinical Setting)
  • Under the meal services heading, specify how your customers can receive their orders, e.g. bed service, pick up. 
  • Choose how your outlet is set up i.e. beds and wards or rooms and floors. 
  • If desired, share your outlet - type a Nutritics username or email address to enable sharing with the user. If your licences are part of an organisation or group, you will see all users of the organisation when you click ‘add user’. You can also choose to share with all account holders within the organisation. You will have the option to share the outlet with read only or read & write privileges after adding a collaborator.


If required, allow patients to pay for their order directly from your digital menus. Payments will be collected by Nutritics payment partner Stripe. Follow the instructions on-screen to connect Stripe with your Nutritics account.

Meal Ordering (Clinical Setting)

Once your Stripe account is connected, it can be accessed from the main menu in Nutritics > settings > ordering.

Meal Ordering (Clinical Setting)

Patient and room setup

  • Set up the waiting staff, areas and tables. This information will be visible on ‘eat-in’ orders in the ordering dashboard.
  • Set up the staff and beds/wards or rooms/floors. If desired, staff members can be assigned pin codes that they will need to enter to gain access to menus. If staff members log into a menu and then a patient orders from that menu, you will be able to see the staff member associated with the order in the orders dashboard.

    Specify the beds/wards or rooms/floors. 
Meal Ordering (Clinical Setting)

Pro tip: A bed/room and ward/floor can be assigned to a patient in the patient profile.

Meal Ordering (Clinical Setting)

When ordering a meal, the menu can be filtered by bed/room number and the patient’s dietary requirements including allergies* and texture grade requirements** will be taken into account and any unsuitable meal options will be removed from the menu.

Meal Ordering (Clinical Setting)

*Allergies and other dietary preferences can be specified in the dietary preferences/allergies section of the patient profile. 

Meal Ordering (Clinical Setting)

**If a patient is suffering from dysphagia, their texture grade requirements can be specified under the grouping section of the patient profile. 

Meal Ordering (Clinical Setting)

Menu item texture grades can be tagged by opening a recipe, scrolling to the grouping section, clicking '+Group' and choosing on the appropriate texture grade.

Meal Ordering (Clinical Setting)

Once the menus and the outlet have been set up, open the menu you would like to publish from the Nutritics content explorer and review the menu settings. If you haven’t already created your menus in Nutritics, please see our guide on menu creation here.

Menu settings and publishing

Once the menus and the outlet have been set up, open the menu you would like to publish from the Nutritics content explorer and review the menu settings. If you have not already created your menus in Nutritics, please see our guide on menu creation here.

Menu settings are accessed by clicking on the grey slider icon in the top right corner of the menu workspace.

Meal Ordering (Clinical Setting)

Within the settings menu, there are several tabs that allow for the customisation of the menu:

Display tab

Choose the information to be displayed on paper and digital menus

  • Enable calories and allergen information, an ingredient list and front and back of pack nutrition information.
  • Choose the look of the menu e.g. apply a light or dark theme and select how many menu items or ‘tiles’ are displayed in each line.
  • Enter a disclaimer to be displayed on all menu items, or add a welcome message for your menu.
Meal Ordering (Clinical Setting)
  • Type in a welcome message/instructions to display to customers when the menu is loaded. Use the toolbar to format the text. Click on the picture frame icon to upload an image.
Meal Ordering (Clinical Setting)

Interactivity tab

Choose how patients can interact with the menu. 

  • Interactive mode allows customers to scroll through the menu and click on menu items for more information/ordering purposes and is recommended where menus are being displayed on touchscreens. Untick this option is your menu will be displayed on a digital display or TV that is not a touchscreen. 
  • Tick ‘Allow users to go back to the list of menus’ to allow patients to exit the current menu they are viewing and browse all published menus. Tick ‘The screen resets to the list of menus’ and the menu will return to the list of published menus after a period of inactivity. 
Meal Ordering (Clinical Setting)
  • Enable a ‘featured items’ screensaver and menu items will flash on screen when the menu is left idle.
Meal Ordering (Clinical Setting)

Ordering tab

Enable ordering to allow patients to place orders from the digital menu. Orders will appear in the ‘Orders’ folder in the Nutritics content explorer.

Meal Ordering (Clinical Setting)
  • Enable card payments from this tab.
  • Max advance orders per day: This allows orders to be booked for subsequent days. Define how many advance orders can be booked each day. 
  • Min lead time: Set the minimum amount of time and order can be placed before it’s due i.e. the minimum lead time it will take the kitchen to produce an order for this menu. For example, if the lead time is set to 15 minutes and a patient tries to place an order at 3pm, the earliest ‘due time’ slot will be 3:15pm. 

    The lead time for orders can be controlled in 2 places: 
  1. In the ordering tab of individual menu settings as described above. 
  2. The minimum lead time can also be controlled by the kitchen in the live orders dashboard. 
Meal Ordering (Clinical Setting)

Click on the meal service type e.g. bed service and use the plus or minus icons to edit the due time. Note the due time can only be increased here and cannot go below the due time set on an individual menu e.g if the lead time of a menu is set to 20 minutes but the kitchen is busy and needs more time to fulfill the orders, they could set the lead time from the dashboard to 30 minutes and this lead time will be applied. If the kitchen is quiet however and wants to decrease the lead time e.g. to 15 minutes, this would need to be changed in the individual menu settings. 

  • Allow orders for specific meal/time slots: This should be used where meal times are at a set times e.g. breakfast is served at 8am, lunch is at 12pm and dinner at 6pm.
  • Allow orders at custom times: Allows patients to choose their order ‘due time’ from automatically calculated time slots. Define how many orders the kitchen can handle in a set amount of time.
Meal Ordering (Clinical Setting)
  • This will determine the number of due time slots that are visible to the customer when ordering from your menu.
Meal Ordering (Clinical Setting)
  • Set the default order type (this will be the first option shown to patients when selecting how they wish to receive their order).  
  • Set the service operating hours for each order type (or leave this blank to accept orders at all times). 
  • Set an optional fee for orders. Note that card payments will need to be enabled for this to work (scroll to the top of the ordering tab to enable payments).  
  • Select what information is required from the patient e.g. name, address, phone number (this must be ticked to enabled SMS notification to patients that their order has been received).  


  • Choose to be notified via email each time a new order is submitted. 
  • Choose to send patients an SMS message confirming their order. Note you will need to collect patient phone numbers (enabled from the ordering tab of your menu settings) for this to work. 
  • Send patients a confirmation email summarising their order. 
Meal Ordering (Clinical Setting)


Publish your menus to make them ‘live’ i.e. staff and patients can view and interact with your menus on a digital display. 

  • Staff login can be enabled from this tab. Staff members can be assigned pin codes that grant them access to menus. Pin codes can be assigned by clicking on the 'add users’ shortcut or from the outlet settings accessed by clicking on the cog icon in the top right corner of the screen.
  • Enable order summary for staff to prompt an order review before placing
  • Menus are made live from the publishing tab using the drop-down. Choose if the menu is published immediately or schedule a date and time for the menus to go live. Click here for more information on scheduling menus.
Meal Ordering (Clinical Setting)
  • Live menus have an orange circle beside the menu title in the Nutritics explorer and on the digital button in the menu workspace.
  • Click on the digital button to preview your digital menu.
Meal Ordering (Clinical Setting)

Sharing tab

Choose how the menu will be accessed by patients in the ‘sharing’ tab.

Meal Ordering (Clinical Setting)
  • Libro is an app designed to track diet, exercise and lifestyle goals. Libro users log their diet and exercise on the app and receive analysis reports and feedback from their nutrition professional directly to their phone. 
  • Publish menus to Libro to allow Libro users to browse the menu on their smartphone Copy and paste the menu URL to display the menu on a website, on a tablet or other displays; embed the menu on a website using the code provided or display the QR code online or at an outlet for patients to scan. 
  • To see your full menu list, click ‘get main menu url’. This will provide you with a link to a list of all active and inactive digital menus in your Nutritics account. 

Pro tip: You can insert '#' followed by a ward name at the end of your share link and bookmark. This will allow ward staff to open the menu directly showing their bed layout.

Menu templates

Menu settings can be saved as a template and applied to other menus. Click ‘save as’, name your template and the template will be saved for reuse.

Meal Ordering (Clinical Setting)

To apply a template, click on the template name and select apply. Right-click on the template name to set it as the default menu layout, to update the template or to rename or delete the template. 

Templates can be applied to an individual menu, a menu 'folder' group or all menus across your account by selecting the relevant option from the drop down shown above. 

Limiting items ordered on menus

To limit the number of items that can be ordered from a menu, click on the 'monitors' button from your menu workspace.

Meal Ordering (Clinical Setting)

Order limits can be set using the monitors under the 'administration' heading.

  • Sold out: Enable this monitor and tick any items that are no longer available. The item will still appear on your digital menu, but will bear a 'sold out' banner.
  • Min and max order: Setting a min order means the customer must select at least this many menu items from this menu group e.g. create your own breakfast by selecting 2 meats.

Setting a max order means the customer cannot select any more than the specified number of items from this menu group e.g. make your own sandwich, choose 1 bread, 1 meat and 3 salads.

Meal Ordering (Clinical Setting)

Any order limits will be displayed on the digital menu beside the menu group name.

Meal Ordering (Clinical Setting)

Patient view

If a menu is password-protected, a staff member will be required to log in to see the menu.

Enter the pin assigned to the staff member in your outlet settings. 

Meal Ordering (Clinical Setting)

Menu items are shown in a tile format.

Patients can click on the language dropdown at the top of the screen to translate the menu into their preferred language.

Meal Ordering (Clinical Setting)

Patients can scroll through and filter the menu by clicking on the tabs along the top.

Patients can also filter by their dietary preferences and allergies by clicking on the drop-down menu at the top of the screen. Clicking on the ‘choose’ button allows for the selection of a specific ward/floor and bed/room. 

Meal Ordering (Clinical Setting)

The patient’s dietary requirements including allergies and texture grade requirements will be taken into account and any unsuitable meal options will be removed from the menu.

Meal Ordering (Clinical Setting)

Clicking on a menu item will open it (the information on display e.g. calories, pricing, etc. can be controlled from the menu settings).

Specify the desired number of servings and any notes for the kitchen.

Meal Ordering (Clinical Setting)

Items are added to a basket at the bottom of the screen. Depending on the menu set up, patients can choose bed service, pick up or delivery by following the prompts on screen.

Meal Ordering (Clinical Setting)

An order confirmation will show before confirming the order.

Meal Ordering (Clinical Setting)

If payments are enabled, patients will be prompted to enter their card details to complete their order. 

Meal Ordering (Clinical Setting)

Patients will receive on-screen confirmation of their order.

Meal Ordering (Clinical Setting)

Ordering via a patient's QR code

To get a patient/bed's QR code click on the 'Start' button in the top left corner. Choose Digital Menus > Get QR code per bed. 

Meal Ordering (Clinical Setting)

A zip file will download containing all QR codes per bed. These can be printed and distributed to beds for scanning at meal times. 

The codes can be scanned using a phone or tablet to order for the patient directly. Alternatively, open a menu and click on the menu icon in the top left to access the QR scanner. This screen will open automatically when a menu is loaded after a staff member has entered their pin.

Meal Ordering (Clinical Setting)

Choose the bed manually, or scan the unique QR code to load information.

Meal Ordering (Clinical Setting)

Order Dashboard

The order dashboard is accessed via the Nutritics Content Explorer. Click ‘Orders’ then ‘Live Orders’.

Meal Ordering (Clinical Setting)

A summary of all orders is shown in the first panel. Items are organised into the food and recipe groups set up in the Nutritics account. 

The number of servings is written beside the menu item name.

Meal Ordering (Clinical Setting)

Individual orders are shown to the right of the summary panel. 

Order information includes an icon displaying if the order is for bed service, pick up or delivery; the order number; the time the order is due; patient details including allergies, bed number; and the order items organised into groups.

Click on the paperclip icon beside a patient name to see more information on the patient. 

Meal Ordering (Clinical Setting)

Toggle a condensed view of the orders or enable fullscreen mode using the icons in the top right corner of the screen. 

Meal Ordering (Clinical Setting)

In the condensed view, click on an order to see more information on it.

Meal Ordering (Clinical Setting)

Control the minimum lead time for orders directly from the orders dashboard. Click on the due time and use the plus / minus icons to increase/decrease the lead time. This is useful for ensuring the kitchen is not overloaded with orders. 

Meal Ordering (Clinical Setting)

Click on an item in the order summary panel to view all orders containing that item. In the panel that expands, you will see if any orders require a modified version of that item, for example if the patient has added any notes to their order.

Meal Ordering (Clinical Setting)

Right-click on an item to view the cooking instructions and ingredient list. You can adjust the number of servings required and the ingredient list will update automatically. 

Meal Ordering (Clinical Setting)

Keep track of order progress by clicking on order items to tick them off. 

Meal Ordering (Clinical Setting)

Change the status of an order using the drop-up menu on individual orders, or set order status in bulk from the order summary panel. 

Meal Ordering (Clinical Setting)

Print a receipt or docket for an order by clicking on the printer icon on individual orders. Note that the width of the thermal rolls used for printing must be specified in your outlet settings accessed by going to the menu in the top right corner of the screen > settings > ordering. 

Meal Ordering (Clinical Setting)

Print dockets in bulk based on their status by clicking on the printer icon in the order summary panel.

Print labels per item ordered by right clicking over the meal:

Meal Ordering (Clinical Setting)

Alternatively, print an individual label for a modification by clicking the three dots to the right of the request:

Meal Ordering (Clinical Setting)

New orders can be placed directly from the order dashboard by clicking on ‘new order’. This will open a list of menus. 

Select the relevant menu and order as normal.

Meal Ordering (Clinical Setting)
Meal Ordering (Clinical Setting)

Filter orders using the search bar at the top of the screen. Orders can be filtered by: 

  • Due time 
  • Date the order was placed or days offset e.g. days in advance, setting this to 0 will show today’s orders, setting this to 1 will show orders for tomorrow, setting it to 2 will show orders for 2 days time, and so on
  • Ward/floor and room/bed number 
  • The menu the customer ordered from e.g. bar menu, main restaurant menu 
  • Fluid and solid texture grades 
  • Menu Staff member (if staff login is enabled on menus) 
  • Order status e.g. pending, ready for collection 
  • Meal groups e.g. breakfast, soups, salads 

Save commonly used searches by setting your search criteria and clicking ‘save’. Give the search a title.

Saved searches can be pinned to the dashboard for immediate selection:

Meal Ordering (Clinical Setting)