Frequently Asked Questions

Our Technology

How do I access Nutritics?

Nutritics is cloud-based software. It can be accessed from any Windows, Mac or Linux computer with an internet connection. Please see our downloads page for more details. 

Does Nutritics work on Mac?

Yes Nutritics works on Mac & Linux via the Chrome web browser. Please click here for instructions.

Can I install Nutritics on multiple computers?

Yes you can install Nutritics as often as you like on as many computers as you wish. All of your data will sync automatically between computers, but your licence can only be signed in on one computer at a time. See our downloads page to access Nutritics now. 

Is my data safe?

Your data is stored on our own secure servers. All communication between your computer and the server is encrypted with bank level security (256 bit SSL). The server operator fully complies with all data protection standards. Nutritics has a comprehensive disaster recovery plan in place that is regularly tested, so your data is always safe. Please contact us as support@nutritics.com if you wish to discuss this.

Is Nutritics suitable for research/publication or calorie labelling purposes? 

Yes, Nutritics uses official national databases suitable for food labelling and research purposes and is fully approved by the relevant Trading Standards organisations.

How do I start my free trial?

Simply fill out the registration form and follow the instructions. The trial is fully functional, but you can only create 3 of each type of record while on trial (recipe, meal plan or dietary assessment). There is no obligation and no credit card details required to trial Nutritics.

Supported Report languages

Our reports are now available in : 

العربية

Deutsch

Español

français

עִברִית

italiano

português

svensk

suomalainen

Nederlands

Support & Maintenance

How much are the upgrade fees?

We do not charge for upgrades or maintenance, all product releases and updates are rolled out free of charge to subscribed users.

How do I get the latest version of Nutritics?

Nutritics updates silently in the background, so it's always up to date and will never disturb your workflow. You will receive food database updates, new features and new food recommendations automatically, as soon as they become available.

Is support included?

Yes, support is included for all licence types. We provide priority email support and a call back service from our support page. We have also created various tutorial videos and a  comprehensive user manual, as well as a feedback forum which can be accessed from within Nutritics directly. 

Can I reactivate my licence if I do not renew immediately?

Yes. Simply log into our accounts portal and renew your subscription. Your client profiles & data will be restored to your Nutritics account.

Can I speak to someone in person?

Of course! Please see our contact page to get in touch directly.

Our Databases

How many foods does Nutritics have?

Nutritics currently has data on over 125,000 foods and this is growing by the day! This includes thousands of user-requested foods and supplements which have been added by our expert dietetic team and are not found in any other nutrition analysis program. We also provide customisable recipes for the most common foods which greatly speed up food logging since all ingredients can be added at once.

Which food databases does Nutritics use?

Nutritics database is vast and is compiled from a number of sources as follows:

  • The UK Composition of Foods Integrated Dataset (COFIDS), including McCance and Widdowson 7th edition, 2015
  • USDA National Nutrient Database for Standard Reference - Version 28
  • The Irish Foods Composition Database
  • Specialised clinical feeds and nutrition products from suppliers including Nutricia, Fresenius Kabi and Abbott Nutrition.
  • Gluten free and low protein ranges from a wide range of suppliers
  • A proprietary database of food additives such as vitamin and mineral compounds, preservatives, colourings, flavour enhancers and thickeners. 
  • A proprietary 'Nutritics' database from user-requested foods, including a wide range of sports supplements and health food products. Foods are sourced directly from manufacturers, research papers or added by conversion from other food databases by our qualified nutritionists. 

Can I add foods and recipes to Nutritics?

Yes, you can add both foods and recipes to your Nutritics account database for your own use. Nutritics includes a recipe analysis function where you can create and store recipes. The new food wizard enables quick product entry from a food label. We also provide a food request function where our staff will attempt to source products you require directly from manufacturers and peer reviewed publications.

Which nutrient recommendations (DRVs / RNIs) does Nutritics use?

Nutritics has an assortment of built in National, and International Dietary Reference Values. You may also set custom DRV's for all 60+ nutrients.

  • Committee on Medical Aspects of Food Policy (COMA) 1991 with updates from the Scientific Advisory Committee on Nutrition (SACN) 2002, 2011 and 2015 (incl. free sugars)
  • Nordic Nutrition Recommendations 2012
  • European labelling guidelines
  • The Institute of Medicine 2010
  • The National Health and Medical Research Council (NHMRC) 2006
  • A Nutritics source which combine macronutrient guidelines from the American College of Sports Medicine (ACSM) & Academy of Nutrition and Dietetics with suggested optimal dietary targets from the NHMRC Australia

Pricing & Purchasing

How much does Nutritics cost? 

Our flexible pricing model starts as low as £12 / €14 / US$15 (+ tax) per month, with additional discounts available for longer subscription periods and enterprise purchases. Please contact us for further details.

Do you offer discounts for bulk purchases or students?

Yes! Please contact us with your requirements. 

How can I pay?

We accept payment by credit/debit card, purchase order, and Electronic Funds Transfer. Contact us for a quotation or proceed through our secure checkout to pay by card. 

Do you offer training workshops for our staff/dieticians/students? 

Yes we provide webinars to clients anywhere in the world and on-site training workshops in the UK and Ireland. Please contact us with your requirements.

Do you charge for cancellations?

No. We do not contract you into service and you may cancel your account at any time from our accounts portal.

Is there a contract of service? 

No, Nutritics does not contract you into service so you may cancel at any time by logging into your account page and clicking the "cancel my subscription" link.


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