Top Support Questions7th Aug 2014
Any More Questions?
- Our User Guide includes video tutorials and in-depth instruction on key tasks
- Sign up for a Live Webinar. Look over our shoulder while we demonstrate how to perform key tasks in Nutritics.
- Email Support and request a callback from a member of our team
HOW DO I LOG IN TO NUTRITICS?
Your account can be accessed in a number of ways from Windows, Mac and tablet devices.
Direct browser access:
Click login at the top right of our website or navigate to www.nutritics.com/app
Internet Explorer 9-11, Firefox, Chrome, Safari and Microsoft Edge are all supported.
As a Chrome Web app:
After installing Nutritics
from the Chrome web store, look for the
icon in the Chrome bookmarks bar.
As a native desktop application:
After installing Nutritics
, look on your desktop or in your programs list for the 'Launch Nutritics' icon. Mac and Windows installers available. As a portable USB launcher:
Extract the USB package
files to any USB stick, and then you can launch Nutritics without any installation (internet access is still required)
I FORGOT MY USERNAME/PASSWORD
If you attempt to login with an incorrect login you will have the option of resetting your password from the 'Can't login' link that appears. Alternatively, please contact support
and we can set you up a temporary password, after a security screening process.
HOW DO I CANCEL MY SUBSCRIPTION?
You may cancel at any time by logging into your account page
and clicking the "cancel my subscription" link at the bottom of the screen. Your account will remain active until the end of the current subscription period. No further charges will apply.
NUTRITICS STOPS WORKING IF I LEAVE IT RUNNING DURING LUNCH, WHY?
Nutritics automatically signs you out after 30 minutes of inactivity for security reasons. Please login again.
I AM FINDING IT DIFFICULT TO USE A FEATURE IN NUTRITICS
Please see our user guide
which includes video tutorials of the main features of Nutritics. Book in for a free live webinar session on our support page
, or download the user manual which provides lots of detail. If you need any specific help please contact support
I AM GETTING AN ERROR MESSAGE WHEN I TRY TO GENERATE A REPORT , WHY?
Please check the client details (weight, height, DOB) to ensure they are entered in the correct format.
WHICH FORMULA SHOULD I USE TO CALCULATE MY CLIENTS ENERGY NEEDS?
Nutritics is intended to be used by a range of health professionals in a variety of settings. We provide many options to cover the needs and preferences of our users. Typically, formulae based on lean body mass (Cunningham and Katch McArdle) predict RMR more accurately, especially in the athletic population. These require you to enter your clients body fat percentage however, which must be assessed separately. We recommend using the Mifflin St. Jeor formula if your client is free from disease and you don't know their body fat percentage. Those in a clinical/medical setting tend to use the Henry Oxford equation and add stress factors rather than PAL values.
THERE ARE NO PORTION SIZES APPEARING FOR SOME OF THE FOODS I ENTER, WHY?
Portion size data are entered manually from numerous sources, and is a time consuming process. Currently, we have over 24,000 portion sizes tagged to 7,000+ foods. If the food has not yet been linked to portion size information, it is likely that portion size data is unavailable. In these instances you will be prompted to type the quantity of food in the box in grams.
CAN I TRANSFER MY CLIENT DETAILS TO A DIFFERENT NUTRITIONIST/USER?
Yes. Please contact customer support and provide the name of the client you wish to transfer/copy and the username of the person you would like to transfer the client to.
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SHOULD I ENTER THE RAW WEIGHT OR THE COOKED WEIGHT OF A FOOD?You should enter a food 'as eaten' wherever possible. Cooking can cause chemical and weight changes to many foods.
In some cases, this may not be possible, or it may even be more accurate to use raw weights. For example, if carrying out a recipe assessment for the purposes of calorie labelling, micronutrition is not as important and it can be more practical and accurate to use raw weights only.
Similarly when designing meal plans, it may be easier for your client to replicate a raw weight, especially if the foods end weight can vary significantly depending on cooking time and ratio of food:liquid used (eg. oats/porridge, pasta and rice cooked weights can vary significantly depending on water added and cooking duration)
WHAT IS THE DEMOGRAPHIC PORTION AND WHEN SHOULD I USE IT?
The demographic portion is from the research of Wrieden, W. and Barton, K. 2005 which analysed the average portion consumed by males and females across a range of ages in the National Diet and Nutrition Survey, UK. The source is available on the FSA website here
. We suggest you use this portion size if your client has not quantified a consumed food in units eg. cups, teaspoon, pieces or grams.
WHY IS THERE A DISCREPANCY BETWEEN THE FOOD LABEL DATA AND THE PIE CHART WHEN CREATING A RECIPE?
In the food label section, the data has been converted from database standards to food labelling standards, which expresses all carbohydrates by weight at 4kcal per gram. Protein is also calculated from a set nitrogen conversion factor of 6.25.
The pie chart data and detailed list of nutrients is in the default food database standards. All carbohydrates here are reported as their monosaccharide equivalents at 3.75kcal per gram (so 60g of starch converts to 66 grams of monosaccharide equivalents). In addition, the nitrogen conversion factor to calculate protein varies depending on the food.
Fibre is not included in either carbohydrate figure, but is expressed separately by weight (in both scenarios).